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Customer service, Part 2 the pre-onboarding process
Pre-Onboarding is Not Optional Why most fitness businesses lose the sale before the trial even starts—and how to fix it. Let’s call it...
drsuzbaxter
Sep 20, 20224 min read


Customer Service: Did You Just Accidentally Repel a New Client?
Let’s talk fitness, customer service, and all the ways we (unintentionally) make people feel like outsiders. Here’s the truth no one...
drsuzbaxter
Sep 20, 20223 min read


The one thing you might *NOT* be doing that is leaving money on the table That Separates the 1% of Coaches From the Rest
The One Thing That Separates the 1% of Coaches From the Rest (Hint: it’s not branding. It’s not a $9K business course. It’s screening.)...
drsuzbaxter
Sep 19, 20223 min read


What Your Studio Might Be Missing — And Why It Matters More Than Ever
By Dr Susan Baxter, PhD When inflation rises and uncertainty kicks in, a lot of fitness professionals start to panic — understandably so....
drsuzbaxter
Sep 15, 20224 min read


You’re Not a Charity. You’re a Coach. And You Deserve to Be Paid Like One. (What is Sweat Equity Coaching?)
If you’ve ever been told to “just manifest abundance” while working 12-hour days, rescheduling your life around flaky clients, and barely...
drsuzbaxter
Sep 15, 20222 min read


One unusual sign you're doing well: And no—it’s not more likes or leads.
One Unusual Sign You’re Actually Doing Great And no—it’s not more likes or leads. If you’re a personal trainer, studio owner, or small...
drsuzbaxter
Sep 15, 20223 min read
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