Hey There
We value transparency and trust, which is why we’ve outlined our key policies below. Here, you’ll find our Privacy Policy, explaining how we handle your data, our Terms & Conditions, detailing the guidelines for using our services, and our Refund Policy, clarifying our approach to cancellations and refunds.
By using our website or services, you agree to these policies, so we encourage you to review them carefully. If you have any questions, feel free to contact us.
Refund policy
Due to the nature of our business and services provided by Activity and Health for all, all sales are final.
To protect the programming of Activity and Health for all, all classes, programs, challenges, and everything included in membership/subscription, expires on the last day of your membership.
For any additional questions or concerns regarding our terms of service please contact drsuz@drsuzsquad.com
If you have purchased through the drsuzsquad.com website directly, our Activity and Health for all support team will be able to help you with all subscription/membership requests including billing questions, cancellation requests, etc.
For Subscriptions purchased within the Activity and Health for all App (via Apple or Google Play), ALL changes to In-App Subscriptions MUST be made by the User directly. All payments for In-App Subscriptions are processed through the App Store and are not available for refunds/cancellations through the Activity and Health for all team/platform directly, as we do not have access to your In-App Purchases on your device.
You can manage your In-App Subscription in your device/account settings including:
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View Subscription: Receipt for payment, date trial ends, next payment date
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Cancel Subscription: You must cancel from where subscription was purchased (see below How To)
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Restore Purchase: Follow the Restore Purchase steps in the app if you have an active In-App Subscription but can't access content and/or can't login using your email
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Request a Refund: User wants a refund for In-App Subscription
HOW TO:
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Request a Refund for In-App Subscription: Google Refund; Apple Refund
You can always contact us with any questions or help needed! drsuz@drsuzsquad.com
